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  • OPEL FOCUSED ON GROWING IN SOUTH AFRICA
    Brand continues to expand and strengthen its portfolio
    Crossland X to be launched in 2017
    followed by Grandland X early next year
    Dedicated distributor Williams Hunt appointed effective January 2018

    JOHANNESBURG. Opel today cemented its commitment to South Africa, revealing plans to further strengthen the brand and grow its market presence in the country with a new distributor and new exciting entries to its portfolio.

    The Williams Hunt group has been appointed as the dedicated distributor to distribute and sell the Opel brand in South Africa, effective January 2018. Williams Hunt has been a major and outstanding Opel partner in South Africa for many years contributing to some 20 per cent of the sales already today. With this setup Opel plans to further grow in South Africa and strengthen brand and service to its customers.

    The German car brand will launch the new Opel Crossland X in the second half of 2017 and the Opel Grandland X in 2018. Opel customers can expect a continued focus on strengthening the portfolio with new and exciting German-engineered vehicles that meet and exceed expectations.

    Opel has been one of South Africa’s favourite car brands for decades, with a presence in the market since the 1930s. South African consumers have enjoyed a major product onslaught from Opel since 2012 with the launch of 13 new vehicles in the market.

    The current Opel lineup in South Africa includes the ADAM, Corsa, Astra and Mokka.

    “Opel has had great success in South Africa,” said Bill Mott, Director of International Sales Operations. “Many of our models have enjoyed great popularity among the buying public and have received rewards and acclaim from the motoring press. Just this year, the Opel Astra was the winner of the South African Car of the Year competition – a great indication of the brand’s ongoing success in this market.”

    Other recent Opel accolades include:

    • Opel Corsa was the winner in Independent Motoring’s Best of the Best Awards in the Best Budget Buy segment (2015);
    • Opel Astra was the overall winner of Independent Motoring’s Best of the Best Awards and the winner in the Best Family Car category (2016);
    • Opel ADAM and Opel Corsa were 2016 Car of the Year finalists;
    • Opel Corsa 1.0 Ecoflex won the Powertrain of the Year award in Top 12 Car Magazine Best Buys (February 2016);
    • Opel ADAM and Opel Astra were 2016 Women on Wheels Car of the Year finalists in the hatchback category;
    • Opel Corsa 1.0 Turbo Enjoy won in the compact hatchback category in the cars.co.za awards (January 2017).

    “Opel customers can expect the same quality of aftersales support and no changes to existing warranties,” Bill Mott added. “We will ensure that our customers receive outstanding sales and aftersales support as we continue to further grow in the South African market.”

    Opel is fast on its way to achieving its vision of becoming the number two passenger car brand in Europe by 2022.

    In 2016, Opel sales in Europe increased approximately 4 percent with over 1.6 million vehicles sold, representing the company’s best year in terms of sales since 2011. Opel’s market share grew in 12 markets, while sales grew in 18 markets.

    Notably, 2017 will be the most active year in the history of Opel, with the introduction of the “7 in 17” model offensive. Never before did the car manufacturer launch that many new cars in one single year.

    Over the past two years, Opel sales in South Africa have grown 9.6 percent, compared to an overall market decline of 15.5 percent.

    Bill Mott added: “We view South Africa as an important market. We are confident that the brand will continue to grow from strength to strength globally, and here in South Africa, because of the solid foundation that has been built in the 80-plus years Opel has been here.”

  • How will Opel vehicles be supported in the market?

    Ongoing aftersales and parts support will continue for all Opel customers from the existing GM dealer network through the end of 2017. All existing warranties and service plans remain in place and will be honoured beyond 2017.

    From 2018, Isuzu dealers will provide aftersales and service support to Chevrolet and Opel customers until the details of our discussions with PSA have been finalised.

  • Will I still be able to get parts for my Chevrolet/Opel/Isuzu?

    Yes. Ongoing aftersales and parts support will continue for all Isuzu, Chevrolet and Opel customers. All existing warranties and service plans remain in place and will be honoured.

  • I have just taken delivery of my new vehicle (Chevrolet, Opel or Isuzu) recently, today, yesterday or are about to do so. I would like to return it or not take delivery and want to know how GM will support me?

    Regrettably GM will not support sale cancellations. Existing vehicle warranties will be honoured and ongoing aftersales and parts support will continue for all Chevrolet, Opel and Isuzu customers through the existing dealer network to the end of 2017, and after that through the Isuzu dealer network, subject to finalisation of our discussions with PSA

  • I would like to return my vehicle or for GM to buy it back. Will GM reimburse me for its full value or purchase price? What options do I have?

    Regrettably GM will not support any such buy back requests. Existing vehicle warranties will be honoured and ongoing aftersales and parts support will continue for all Chevrolet, Opel and Isuzu customers through the existing dealer network to the end of 2017, and after that through the Isuzu dealer network, subject to finalisation of our discussions with PSA.

  • What did GM announce?

    • GM is transforming its business globally.
    • As a result, we will phase out manufacturing and sales of Chevrolet vehicles subject to regulatory approvals.
    • Following the recent announcement of the sale of Opel to the PSA group, GM will work with PSA to develop the future strategy for the Opel brand in South Africa.
    • Manufacturing will continue with Isuzu purchasing our light commercial vehicle operations at Struandale, Port Elizabeth.
    • With its proud heritage, Isuzu will deepen its presence in the country with the establishing of Isuzu Motors South Africa.
    • As Isuzu grows its business in Africa for the long term, South Africa will serve as an important base.
  • Why did GM decide to do this?

    • This is a business decision, based on GM’s global business priorities.
    • There have been significant changes to the global industry over the last few years, and our global strategy has evolved with these changes.
    • The most significant industry change has been the emergence of mobility (autonomous/ride sharing/electrification/connectivity) as a service and as a long-term growth opportunity.
    • Globally, GM firmly believes there are opportunities where it can achieve greater return on investment – in specific vehicle segments and markets where the outlook for growth is very strong (business adjacencies, SUVs and crossovers, U.S. and China).
  • When will these changes be implemented?

    We are working towards a business transition by the end of 2017; subject to regulatory approvals. However, these changes will not impact you as existing warranties and service plans remain in place and will be honoured beyond 2017.

  • What does this mean for me?

    If you are an Isuzu, Chevrolet or Opel owner on-going aftersales and parts support will continue through the existing GM dealer network to the end of 2017. All existing warranties and service plans remain in place and will be honoured beyond 2017.

    From 2018, Isuzu dealers will provide aftersales and service support to Chevrolet and Opel customers until the details of our discussions with PSA have been finalised.

  • Does my dealer know?

    We informed our dealer committee today (Thursday May 18). All other dealers have been notified in writing.

  • Can I sell my vehicle back to the dealer?

    We stand by our products and don’t believe there will be a need for customers to sell their vehicles back to the dealers, especially as each vehicle’s warranties and after-sales service will be honoured. However, should a customer want to sell their vehicle back, normal business practices will be followed, whereby, the value transfer will be a negotiation between the dealer and customer.

  • What will the dealer network look like going forward?

    Isuzu will franchise a new distribution network representing the Isuzu LCV Brand – around 90 dealers. Isuzu has already identified these dealers who will be contacted over the next few days.

    In terms of Opel, following the recent announcement of the sale of Opel to the PSA group, GM will work with PSA to develop the future strategy for the Opel brand in South Africa. More to come on this at a later stage.

    GM will award the responsibility for Chevrolet after sales support to the approved Isuzu dealer network until discussions with PSA have been finalised.

  • How will Isuzu vehicles be supported in the market?

    Ongoing aftersales and parts support will continue for all Chevrolet, Opel and Isuzu customers from the existing GM dealer network through the end of 2017. All existing warranties and service plans remain in place and will be honoured.

    In January 2018 Isuzu will launch a new distribution network representing the Isuzu brand which will support Isuzu customers.

  • How will Chevrolet vehicles be supported in the market?

    Ongoing aftersales and parts support will continue for all Chevrolet customers from the existing GM dealer network through to the end of 2017. All existing warranties and service plans remain in place and will be honoured.

    From 2018, Isuzu dealers will provide aftersales and service support to Chevrolet and Opel customers until the details of our discussions with PSA have been finalised.

  • How long will GM ensure that parts are available to support my Chevrolet vehicle?

    We will continue to ensure parts are available for Chevrolet vehicles for up to 10 years after production of your model has ceased.

  • Will the vehicle warranty and or service or maintenance plan on my vehicle be honoured?

    All existing warranties and service plans remain in place and will be honoured beyond 2017.

  • Who will repair my vehicle under warranty if my dealership closes?

    Ongoing aftersales and parts support will continue for all Chevrolet, Opel and Isuzu customers from the existing GM dealer network through the end of 2017. All existing warranties and service plans remain in place and will be honoured beyond 2017.

  • What will happen to the resale value (market value, book value, trade in value) of my vehicle? Will GM provide compensation?

    The Resale Value of a Vehicle is a complex issue and linked into a number of variables including Market forces such as supply and demand. GM does not offer Customers any Resale value protection or assistance and the normal market forces, condition of vehicle, mileage etc will dictate or apply at the time any Customer decides to replace or sell the vehicle. In this regard, it’s important to note that GM will continue to honour all warranties, service plans and provide full aftersales services and parts into the future.

  • I have an existing vehicle finance loan agreement with GMSA Financial Services and would like to know if and how this will be affected?

    Existing vehicle and finance credit agreements, including monthly instalments due, remain intact and unaffected by the announcements.

  • Media Centre

    The GMSA Media Centre can be reached at:
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